Returns Policy

When you buy goods from us, you have several rights as a consumer by law. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our Policy

Faulty or Not as Described Goods

In the unlikely event you feel your product has developed a fault, or the item you have received is not as described we will arrange collection of the goods to inspect.

IF we agree: We will offer to repair/replace/ or refund the product in full – there are no costs associated with this.

If we disagree: We will allow you 14 days to collect the goods from us (if you wish us to redeliver, then there will be a delivery charge). Items not collected within the time frame will be disposed of.

Unwanted Goods

We want you to be delighted with your products but if you do change your mind, you can return your purchase in its original condition within ninety (90) days.

Arranging the return yourself: Goods returned in good condition using your own delivery service or in person will be refunded in full. Refunds will be completed within 3-5 working days from the date of receipt.

Collection arranged by us: If you wish for us to collect unwanted goods, we can use our carrier service, but this will incur a collection fee (This normally equates to 40% of the original purchase cost, with a minimum collection charge of £25).

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

PLEASE NOTE: Our industrial mobile steps range are non-returnable as they are custom built.

Distance Selling Directive

Your rights to return goods are protected under the EU Distance Selling Directive and The Digital markets, Competition and Consumers Act 2024 both can be found below

http://www.hmso.gov.uk/si/si2000/20002334.htm
https://www.legislation.gov.uk/ukpga/2024/13

Goods Damaged in Transit & Shortages

You must thoroughly check the goods at the time of delivery as you are signing the carrier's receipt that you have received them in good condition.

In the unlikely event that the goods have been damaged in transit, you must refuse the delivery and inform us immediately so we can dispatch a replacement as quickly as possible. You should inform us within 48 hours of any shortages so that we can take up the matter with the carriers and trace the missing items.

Alternative Dispute Resolution

If we have been unable to resolve your complaint for you, you may submit your complaint to the EU Online Dispute Resolutions (ODR) platform via their website at http://ec.europa.eu/odr.