Returns Policy

Faulty Goods

In the unlikely event you feel your product has developed a fault, we will arrange collection of the goods to inspect and either offer an exchange or refund the item. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. Any refund does not extend to the cost of collection and re-delivery, or any other costs incurred.

Unwanted Goods

All goods can be returned for a full refund for up to 90 days after the purchase date providing the goods remain unused, unopened and in their original packaging. You will be responsible for returning it to us and it will need to be inspected before reimbursement. If you wish, we can arrange for the goods to be collected but please note that we will charge a 40% restocking and insurance fee (or £25 whichever is greater).
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

PLEASE NOTE: Our industrial mobile steps range are non-returnable as they are custom built so please ensure that you double check the size you need before ordering.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods Damaged in Transit & Shortages

You must thoroughly check the goods at the time of delivery as you are signing the carrier's receipt that you have received them in good condition. We will not be responsible for any goods signed for as satisfactory. In the unlikely event that the goods have been damaged in transit, you must refuse the delivery and inform us immediately so we can dispatch a replacement as quickly as possible. You should inform us within 48 hours of any shortages so that we can take up the matter with the carriers and trace the missing items.

Alternative Dispute Resolution

If we have been unable to resolve your complaint for you, you may submit your complaint to the EU Online Dispute Resolutions (ODR) platform via their website at http://ec.europa.eu/odr.